Refund policy

Returns and Exchanges Policy

Inspection and reporting problems

We invite you to inspect your order carefully as soon as you receive it. If an item is faulty, damaged or does not match your order, contact us immediately at boutique@mauperier.com so that we can assess the problem and put it right as quickly as possible.

The different types of return

Return for a fault or non conformity

When a product is not as described or has a hidden defect, we take care of the whole return process. In that case you have 30 calendar days to send the item back to us, once you have obtained our express prior agreement. Return costs are entirely at our expense.

Voluntary return

You may also return an item within 30 calendar days of receiving it if it does not suit you. For this type of return, shipping costs remain at your expense.

Right of withdrawal for the European Union

Under European regulations, if your order is shipped within the European Union, you have a withdrawal period of 14 calendar days after delivery, with no need to justify your decision. Return costs are at your expense, except where the product is faulty.

Conditions required for a return

For a return to be accepted, the item must be in the same condition as when you received it. It must not have been consumed or used, it must keep its original packaging and labels, and it must come with the receipt or proof of purchase.

How to make a return

Before sending anything, it is mandatory to contact us at boutique@mauperier.com. With your request, please give your order number, the reason for the return and the items concerned. Wait for our agreement and our specific instructions before shipping anything.

Once your request has been accepted, we will provide a return label with detailed instructions. You will then need to send your parcel to the following address:

MAUPERIER
1 Maupérier Sud
33350 Les Salles de Castillon
FRANCE

⚠️ Please note: we cannot accept items sent back without a prior return request.

Items excluded from returns

Some products cannot be returned, in particular perishable goods, special orders or personalised items, items on promotion and gift cards.

Replacement or refund, your choice

Once your return has been accepted, you are free to choose between a replacement with an identical or similar product of the same quality, or a refund as a credit note or directly to your original payment method.

Processing times

We will let you know as soon as we have received and inspected your return whether it is approved. If the refund is approved, you will be refunded automatically to your original payment method within 10 working days. Your bank or credit card company may need a few extra days to process it.

If more than 15 working days have passed since your return was approved, please contact us at boutique@mauperier.com.

Exchange procedure

To make an exchange, we recommend proceeding in two steps: first return the item you want to exchange following the procedure described above, then place a new order for the item you want. This way your new product reaches you faster.

Any questions? Our team is here to help at boutique@mauperier.com